The audit that reset acquisition economics
The product's first ROAS-based evaluation of marketing spend — secured under an executive mandate during a P&L downturn, and now run by the business itself.
full story
Context
A consumer product was buying media on first-deposit volume and "brand reach," with no measure of whether spend actually paid back. When product P&L turned, I secured an executive mandate to audit acquisition and retention end-to-end.
What I did
Rebuilt evaluation around ROAS at the deal and channel level, split budget into performance vs. brand for spend transparency, and redesigned the team's KPIs around return and successfully-deployed budget instead of activity volume.
How
Shipped a self-serve deal-scoring tool that reads out payback at the 2-week and 1-month marks — the team decides who to keep and who to cut without waiting on analytics.
Signal
Roughly 60% of legacy deals didn't survive the math; monthly ad spend was roughly halved with no revenue loss. For the first time in the product's history, profitability — not reach — drives media decisions.